An unhappy customer smashed up a city centre mobile phone shop during an apparent row over a refund for a mobile phone contract.
Shocked shoppers filmed Jason Codner, 42, from Salford, on their phones as he methodically ripped out wall fixtures and set off fire extinguishers at the T-Mobile store in Manchester city centre.
The footage, which later appeared on YouTube, shows the middle-aged man destroying the shop displays as staff watch in disbelief.
Five burly police officers turn up seconds later and the man smiles and tells them he is OK. Police then arrest him and lead him away, after telling a huge crowd of bystanders to move on.
One YouTube user joked: ‘I hope he didn’t smash his phone up for that all important last call!’
Another wrote: ‘I think he went over his call allowance! He dealt T-Mobile Manchester style!’
A spokesman for T-Mobile – whose slogan is Life is for Sharing – said the firm was aware of the video footage and was investigating the incident.
A Greater Manchester Police spokesperson said they were aware of Saturday’s incident and that Jason Codner, from Salford, had been charged with criminal damage and public order offences.
He is due to appear at Salford and Manchester Magistrates’ Court on Tuesday 30 July.
A police spokesman said: ‘At 4.25pm on Saturday 30 June 2012, police were called to T Mobile store on Market Street in Manchester City Centre to reports of an aggressive customer.
‘A 42-year-old man got into a verbal altercation with members of staff and started to damage items in the store.
‘it appears he didn’t get the response he wanted after a conversation about his mobile phone contract.’
One shopper said: ‘The footage is unreal and we couldn’t believe how much damage had been caused.
‘He must have been seriously angry about something to go on such a rampage. Normally disgruntled shoppers would have just an exchange of words with a member of a staff about a product but this guy took it to a whole new level.’
A T-Mobile spokesman said there were seven staff members and several other customers in the shop at the time of the incident but all managed to escape without injury.
They added: ‘The incident which occurred at the Manchester Market Street store was of course very upsetting for our staff.
‘During the incident, all customers and staff were taken outside of the store as quickly as possible and the police were called immediately to handle the incident.
‘The customer’s dispute was in relation to a refund that we were not able to give – as it was clearly outside of the stated terms and conditions.
‘We are currently assessing the damage, and will be re-opening the store as soon as possible
‘We will of course continue to work to ensure the safety — of both our staff and our customers – is of paramount importance at all times.’
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